How to buy - Belle Epoque Dolls - Member of SNCAO, the French Union of Dealers in Antiques and Collectibles.
Ordering
If you want to buy some items, please use the Contact Us form or
send an email to fabienne@belle-epoque-dolls.com).
Fill the reference of the concerned items, your email address, your first and last name as well as the delivery address.
Upon receipt of this information, we will email to you a purchase order with the list of items, their price and the shipping cost.
From emission of the purchase order, the items are reserved for ten days, the usual time limit for payment arrival.
Acceptable payment
Payment by Bank wire transfer in Euro. Customers staying out of European Union may use Paypal.
Shipping/handling/Insurance
From reception of your payment, items and invoice are sent to you fully insured. We email to you the tracking number.
The delivery requires the recipient's signature.
For shipping, we use Colissimo International or Chronopost Express, services provided by La Poste, the French equivalent of USPS.
Some parcels may also be sent using UPS. You will usually receive the parcel before 8 working days.
Customs Duties
We are based in France and all items are sent from France. There is no tax for European Union (EU) countries.
Importation tax may apply in some countries outside EU. We join a Customs Declaration to all parcels sent out of EU ;
depending of your purchase, we mainly use customs HTS (Harmonized Tariff Schedule) codes 97 06 (Antiques of an age exceeding one hundred
years) or 95 03 (Other toys; reduced-scale models & similar recreational models).
Tax rate is 0% in some countries (for example USA).
It is customer responsibility to check if customs duties are applicable for importation from France to their country.
Damaged item procedure
When you receive the parcel, BEFORE SIGNING THE DELIVERY RECEIPT, check if the packaging has some trace of damage. If there is, open the parcel, check the content
and specify any damage on the delivery receipt. You must receive a copy of this receipt.
Please do not return damaged items in shipment, as doing so will void the shipping insurance.
To begin the process, please contact me by email and alert me to the damage.
Claims should be made through the destination shipping agent. Guidelines for insurance claims vary by carrier
so please check with the final carrier for specific instructions.
Be sure to retain all original packaging as well as all pieces of the damaged item, as the shipping agent will request to examine them.
Return policy
If you choose not to keep an item, contact us by email or phone within 3 days (14 days for European Union countries)
from receipt to arrange for its return. Items must be returned by insured mail in the same manner and in the same condition as sent.
If you stay outside of European Union, do declare the item as a return to the Customs.
After we have verified that the returned item is as originally sent, we will issue a refund within seven days.
Return shipping costs stay at your expense.
